Shipping Policy

Shipping Policy

Effective Date: October 26, 2023

Thank you for shopping at Wern Wood! We strive to provide you with a seamless shopping experience, and part of that commitment includes a clear and transparent shipping policy.

1. Order Processing Time

We understand that you're excited to receive your order. Our team works diligently to process and ship orders as quickly as possible. Most orders are processed within 5 business days.

2. Shipping Methods

We offer a variety of shipping options to meet your needs. During the checkout process, you'll have the opportunity to select your preferred shipping method. Our available shipping methods include:

  • DPD UK: Estimated delivery within 5 business days.
  • EVRI: Estimated delivery within 5 business days.

Please note that delivery times are approximate and may vary based on factors beyond our control, such as shipping carrier delays and your location.

3. Shipping Costs

Shipping costs vary depending on the selected shipping method, order value, and destination. You can calculate your shipping costs during the checkout process by entering your shipping address.

Free Shipping on all orders over £250

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

5. International Shipping

We're pleased to offer international shipping to customers around the world. Please note that international orders may be subject to customs duties, taxes, and fees imposed by your country's customs department. These additional charges are the responsibility of the recipient.

6. Undeliverable or Returned Packages

In the event that a package is undeliverable due to an incorrect shipping address provided by the customer or if a package is returned to us, we will contact you to resolve the issue. Additional shipping fees may apply for reshipment.

7. Shipping Delays

While we make every effort to ensure timely delivery, there may be circumstances beyond our control that result in shipping delays. These circumstances may include severe weather, natural disasters, or other unexpected events. We appreciate your understanding in such situations.

8. Questions or Concerns

If you have any questions or concerns about your order, shipping, or our shipping policy, please don't hesitate to contact our customer support team at:

We're here to assist you.

9. Policy Updates

We may update our shipping policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Thank you for choosing Wern Wood. We appreciate your business and look forward to serving you. Happy shopping!